Privacy Policy Statement
DumaTrans respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information.
What information do we collect?
We may collect personal information such as your name, contact details, and shipping information when you use our freight forwarding services. We may also collect other information related to your shipments such as tracking numbers, weight and dimensions of packages, and other relevant details.
How do we use your information?
We use the information we collect to provide you with our freight forwarding services, to process your shipments, and to communicate with you regarding your shipments. We may also use your information for marketing purposes, to send you promotional offers and updates.
How do we protect your information?
We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use encryption and other security measures to protect your information while it is being transmitted and stored.
Do we share your information with third parties?
We may share your information with third-party service providers who help us operate our freight forwarding services and provide our products and services. We may also share your information if required by law or if necessary to protect our legal rights.
Your Rights
You have the right to access and control your personal information. You may request to access, correct, or delete your personal information by contacting us directly.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our business practices or to comply with applicable laws and regulations. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
🔐 Privacy Policy – WhatsApp Communication
1. How We Use WhatsApp Messages
We use WhatsApp as an official communication channel to provide timely, efficient, and secure customer support and service-related updates.
WhatsApp messages may be used for the following purposes only:
Order confirmations and status updates
Pickup and delivery notifications
Address and contact verification
Customer support and service follow-ups
Important service-related information related to your request
Responses to inquiries initiated by the user
We do not use WhatsApp to send unsolicited messages, spam, or unauthorized marketing communications.
All WhatsApp communications are sent in compliance with WhatsApp Business Platform (Meta) policies, applicable data protection laws, and our internal data protection standards.
Messages sent via WhatsApp may be automated or handled by human agents, depending on the nature of the request.
We do not sell, rent, or share your WhatsApp number or message content with third parties for advertising or marketing purposes.
2. WhatsApp Opt-In & User Consent
We only contact users on WhatsApp after explicit consent (opt-in) has been obtained.
A user may opt in to receive WhatsApp messages through one or more of the following methods:
By submitting a request or placing an order on our website or mobile application and selecting or accepting WhatsApp communication
By initiating a WhatsApp conversation with us directly
By providing verbal consent during a recorded customer service phone call
By providing consent via SMS, email, or written agreement
At the time of opt-in, users are informed about:
The type of messages they will receive
The purpose of WhatsApp communication
The ability to opt out at any time
Opt-Out
Users can opt out of WhatsApp communications at any time by:
Replying “STOP” to any WhatsApp message
Requesting opt-out through customer support
Once opted out, we will no longer send WhatsApp messages unless the user re-initiates contact or provides new consent.
Data Protection & Security
We take appropriate technical and organizational measures to protect personal data shared via WhatsApp. Communication data is used strictly for service fulfillment and support purposes and is retained only as long as necessary to meet operational and legal requirements.